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Privacy Policy & Accessibility StatEment

Riverside Tower Hotel | New York City

Privacy Policy

Riverside Hotel (“Hotel,” “we,” “us,” or “our”) is committed to protecting your privacy when you visit and/or interact with our website located at (the “Site”). As such, our privacy practices for the Site are explained in this Privacy Policy (this “Policy”). This Policy contains details about how we collect, use, and share information from you when you use the Site.

We may update this Policy from time to time. By using the Site, you (on behalf of yourself and your organization, if applicable) are expressly agreeing to the terms and conditions of the then-posted version of this Policy. If you do not agree with the terms and conditions of this Policy, you must immediately cease your use of the Site.


If any changes to this Policy affect how we treat or handle personally identifiable information (“PII”) already provided to us by you, we will use commercially reasonable efforts to notify you by email (if the Hotel has a valid email address to use) and give you thirty (30) days to opt out of the changes as they pertain to such PII.


PII is generally defined as information that may be able to identify you such as, but not limited to, your name, address, telephone number, email address, credit or debit card number, social security number, bank account number or code, photograph, or age, among other things. We only collect PII that you voluntarily provide to us.

You can generally visit and browse the Site without revealing any PII to us, but some features or areas of the Site will ask or require you to provide PII to use those features or areas. For example, PII may be requested when you reserve a room through the Site and/or request information from the Hotel.

We may use your PII to fulfill the purposes for which you provided it, for other purposes you have consented to, or for purposes based on our legitimate business interests. For example, we may use your PII to:

- respond to your questions or comments;

- send you room reservation confirmations and other scheduling information related on your stay as well as information on the Hotel and surrounding area;

- better understand how we are doing as a business;

- improve the content and general administration of the Site;

- troubleshoot technical problems or issues with the Site or the Hotel’s computer systems;

- conduct data analysis;

- assist in collection efforts;

- prevent fraud and/or abuse related to Hotel services;

- resolve disputes;


“Anonymous Data” refers to general information that does not identify you personally (unlike PII), including clicks, pages views and durations, IP address, referral links, use of particular services, and interest in services, information or features of the Site or other parties made available through or found at the Site. Anonymous Data is automatically collected by our servers when you visit the Site, including through the use of technology such as cookies and web beacons. We may use and share Anonymous Data as we deem useful in our sole discretion, including to operate, maintain, develop, market and improve the Site, our Hotel, and our services.


The Site uses cookies. Cookies are small files that are sent to your computer when you visit the Site. Cookies allow us and/or our advertising/marketing vendors to recognize your Internet browser when you subsequently return to the Site. Cookies also collect your user preferences when you visit the Site. We do not use cookies to obtain PII. The Hotel or our advertising/marketing vendors also use cookies to: (1) assist with processing your Site room reservation requests; (2) customize the Site and other Site offerings to your needs; (3) provide you with a more enjoyable Site experience; and (4) track and measure your Site usage for each page so we can make improvements to the Site. We use both session cookies (temporary files that are deleted when you close your browser) and persistent cookies (files that stay on your computer until you delete them or they expire).


We may provide your PII or other information to other vendors and service agencies that we use to assist us in running the Site and our business. For example, we may share certain portions of your PII with:

- our reservations service provider to process your reservations;

- our credit card processing entity in order to process your payments;

- our email and communication vendor so it can send out emails and other electronic communications to you on our behalf;

- external information/technology vendors that are needed to operate and maintain our computer system/network;

- outside professional services such as attorneys and accountants;

- outside administrative support services needed to assist with the general operation of the Hotel;

- outside agencies needed to process insurance claims;

- outside investigators used to investigate accidents and other related and legal issues;

- the booking engine vendor software used to operate the room booking mechanism on the Site.

We share PII with these and other vendors only for the purposes specified by us, and they are prohibited from using the PII for their own purposes.

We may disclose your PII and other information if we believe in good faith: (1) it is required by law or as part of a legal process; (2) it allows us to protect and enforce our legal rights, including but not limited to, to limit harm or damages to the Hotel, Hotel property, and/or Hotel personnel; (3) it is needed to respond to a governmental or law enforcement investigation or request; (4) it is needed to protect the safety, property, and/or other legal rights of the Hotel and its employees, Hotel and Site visitors, and/or other members of the public; and/or (5) it is needed to prevent physical harm or damage to any person or Hotel property, and/or to respond to any other situation deemed an emergency by us.


If you would like to review or edit any room reservation made through the Site, you can email us at

You may have the right to access the PII that we hold about you and to request that we correct, amend, or delete it if it is inaccurate or processed in violation of applicable law. These access rights may not apply in some cases, including where providing access is unreasonably burdensome or expensive under the circumstances or where it would violate the rights of someone other than yourself. If you would like to request access to, correction, amendment, or deletion of your PII, you can submit a written request to the contact information provided below. To protect your privacy, we will take commercially reasonable steps to verify your identity before granting access to or making any changes to your PII. Please note that we reserve the right to maintain proper business and transactional records required by law, even if such records contain your PII.

Please note that any removal of content by us does not ensure or guarantee complete or comprehensive removal of the content in all places. The content may have been shared or reposted by other parties, or federal or state law may require maintenance of the content or information.


We use, implement, and maintain industry standard technological security measures that are reasonably designed to help protect your PII from loss, unauthorized access, or disclosure both in storage/rest and in transmission. We use secured socket layer (SSL) encryption to help prevent unauthorized access to PII you transmit to the Site. Once information is received by us, it is stored on a secured server behind a firewall. Information collected through the Site is processed and stored in the United States.

While we take the issue of protecting your PII seriously, you should exercise discretion in what information you transmit to the Site. No transmission sent over the Internet can be guaranteed to be fully secure, and therefore the transmitted information may be intercepted by others before it reaches us. If you are concerned about sending information to us over the Internet, please send the information by mail or call us to make other arrangements. We are not responsible for the security of information sent over the Internet.

We retain collected information to: (1) process room reservations and other services and actions performed through the Site; (2) maintain a customer database; and (3) otherwise fulfill the stated purpose for why the information was collected. We will also retain collected information connected to business records for periods of time required by law. Our retention periods will be consistent with applicable law.


The Site is intended for individuals 18 years of age and older located in the United States. The Site is not directed at, marketed to, nor intended for, users younger than 18 years of age. If we learn that any PII was provided through the Site by a person younger than 18 years of age, we will make commercially reasonable efforts to delete such PII promptly.

Data Controller: We are typically the data controller, as that term is used in applicable European privacy laws, for any personal data that we collect from you. However, when we collect personal data about you from a third party (e.g., travel agencies), the third party may be the data collector for such data and we may be the data processor. If we are acting as the data processor, we will only process the relevant personal data as requested by the data controller, and may need to refer any inquiries from you to the applicable data controller.


The Hotel may also collect and/or use both PII and non-PII provided by you at off-line locations as outlined below:

additional PII that is required under local laws to be collected during in-person check-in or registration at the Hotel;

use of closed circuit television/video cameras and/or other security technology to record/capture images and sound of you (and other Hotel guests and visitors) in public places for security, crime prevention/investigation, Hotel staff protection, and/or other legal purposes;

Such PII will also be processed in accordance with this Policy, as applicable.


If you have any questions regarding this Policy, please contact us at

Accessibility Statement

We welcome guests of all abilities.

The building main entrance door is 48" wide, with two steps leading down to the registration desk. Guests who use wheelchairs are invited to enter through a separate, 38” back entrance door with ramp. The route to the registration desk is unobstructed and accessible from the back entrance and elevator. The registration desk has a surface that can be reached by guests who use wheelchairs, and has space to allow materials to be handed back and forth.  

Rooms and suites can be reached via an unobstructed route from the registration desk, by taking the elevator.

Our elevator doors measure 29" and 33" wide. The elevator is equipped with braille instructions.The elevator door is accessible and the elevator has braille instructions. The highest elevator button is 45.5” from the floor and the lowest button is 36” from the floor. There is an unobstructed route from back entrance door and the registration desk to the elevator.

Room and suite door widths are as follows:
Single rooms: 27”
Double rooms and suites: 27.5” to 28.5” (slight variations exist from room to room).   

Room and suite bathroom door widths are as follows:
Single rooms: 21.5” 
Double rooms: 21.5” to 22.5” (slight variations exist from room to room).
Suites: 21” to 22.5” (slight variations exist from room to room).  

The property’s bathrooms are not equipped with any accessible features such as grab bars or roll-in showers.

The property is equipped with visual smoke detectors for the hearing impaired. Our personnel are available to assist the sight impaired.  

The Business Center, the property’s only additional amenity, has three entrances. One is the back entrance door, which is 38” wide. There are two additional internal entrances; each is 32” wide.  There is an unobstructed route to the Business Center from the registration desk, the back entrance door with ramp, and the rooms and suites via the accessible elevator.

Service animals are welcome at Riverside Tower Hotel.